As a member of the public, I don't want different company web sites to be different - I want them to so closely resemble one another that I can intuitively and quickly access, understand and use any of them.
For banking my main concern is that they are secure. I am very happy that banks send SMS codes to validate logon and transactions, I am delighted when they challenge an anomalous payment.
In most industries software evolves - I don't really suppose banks are much different from other types of endeavour. Functionality once innovative becomes commonplace. Ultimately a small handful of companies dominate - they have the best solutions, best prices, best sales team.
|