All businesses have more demands on limited resources than can be delivered. Management, including banks, have to make choices:
- fix that which is failing now, or
- focus on strategic goals which will ensure long term success
Every organisation I have seen does the former at the expense of the latter - "if it isn't broke, don't fix it" and "there is no long term if we don't get through today".
Most complex organisations have legacy systems - software with which no remaining staff members are familiar, and hardware which can only be found s/h on Ebay.
The last time many organisations looked carefully at legacy systems and tried to address any problems was Y2K (for those that remember).
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