>> My Panda is very well built
>> for £6500 and I cannot critise the build quality at all, but if it was
>> a £20k car I would say the quality was awful.
...which ties in with this definition in ISO 900x terms (see last paragraph below), from
www.praxiom.com/iso-definition.htm#Quality
The quality of something can be determined by comparing
a set of inherent characteristics with a set of requirements.
If those inherent characteristics meet all requirements, high
or excellent quality is achieved. If those characteristics do
not meet all requirements, a low or poor level of quality
is achieved.
Quality is, therefore, a question of degree. As a result,
the central quality question is: How well does this set of
inherent characteristics comply with this set of requirements?
In short, the quality of something depends on a set of inherent
characteristics and a set of requirements and how
well the former complies with the latter.
According to this definition, quality is a relative concept.
By linking quality to requirements, ISO 9000 argues that the
quality of something cannot be established in a vacuum.
Quality is always relative to a set of requirements.
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