Your situation is exactly the same as ours Smokie.
Trying to get a face to face appointment is practically impossible. As we've mentioned before, they insist on using an online system called e-consult which is the biggest pile of web-poo I've ever seen.
If you try to phone them you end up in a callback queue which can take literally hours. The callback system also has a habit of deleting all callbacks after a certain period.
Repeat prescription requests take over a week to reach the pharmacy. The prescription 'team' do not refer any changes to the doc and the docs don't read communications from the hospital.
I've no idea of the reasons, whether it is workload or what, but the service is abysmal. Glub help any poor sod who can't or won't manage their own treatment.
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