You card is probably marked as being a PITA so they are just keen to get rid of you asap :-)
The call back thing didn't work very well round here last time I tried it but that was a while back. I do think it'd be helpful if they could give an indication of what time of day or night the doc might call back. SWMBO used it a bit back and they called after 7pm. Which in the old days would have been better than I once had, when a call back was right in the middle of a meeting I was chairing.
The medical centre has failed it's Ofsted equivalent on a number of occasions - "must do better".
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