Our surgery uses web systems including Patient Access to allow ordering of repeats, booking of appointments and also access to records. They also use a system called Engage Consult which worked well for me in terms of getting Codeine and muscle relaxant last time I 'pinged' my back. It has recently become a victim of its own success and access to it is limited to short windows during the day.
Basic problem though is that, even using Nurse Practitioners to fill in there are insufficient Doctors in the Practice. Unfilled vacancies are a part of the issue.
|
