>> Our surgery uses web systems including Patient Access...It has recently become a victim of its own success and access
>> to it is limited to short windows during the day.
Funny that. Ours wound back on it when people started using it too and most of the functionality is now disabled. Because you could book appointments without encountering a receptionist I suppose. I noticed that they didn't get rid of the receptionists!
It also now presents a load of chargeable services, a bit like those websites that charge you for doing your VED or renewing your passport.
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