Another update, partly on the car but mainly on Brighton Audi. The car was booked in on Monday a coupl of weeks for the occasionally jerky gear change to be investigated. The courtesy car was a new shape A4 TDI 190 S-Line auto, which seemed to b the the service managers car.
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The car was only booked in for a day, but in a 'phone call early afternoon they'd diagnosed a faulty mechatronics unit and suggests that we didn't drive the car but just kept the courtesy car until the work had been done. It was actually completed the following Monday, to so 6 working days after we'd dropped it off. Communication throughout was excellent, and we kept the courtesy car so it really wasn't an issue
Despite that they were very apologetic about the delay, and a surprise on collection was an Audi / Samsonite laptop bag (from the 'Audi Collection' no less!!) along with an accessories box containing a usb stick in the shape of an Audi key, an SD card and some Audi logo'ed valve caps on the passenger seat ;)
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None of which was necessary but all (except the valve caps :P) is appreciated. Though I'm not sure I'd ever pay the £165 they charge for the bag :o Add to that the bottle of champagne from Worthing Audi as an apology for not being an e-tron dealer and so unable to work on the car, and I'm feeling pretty impressed by the dealer service. Both in the same group, it's worth noting - Caffyns
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