>>It was correctly described as an electronic CNC control unit which is accepted around the world but was rejected by customs in Italy because they said it should be classed as a computer
Well your client is a dumbarse for making an assumption. I used to deal with exports and rule 1 is that you find out about the requirements of an individual country, not make a wild a*** guess based on "well it's ok for everyone else"
It may be a "stupid" reason, but the real idiot is the one who didn't check and who will eventually get beaten out by people who do
It's called business. And Business 101 at that.
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