I can't find the original thread but I did comment that my lad purchased a not inexpensive lap top from them in March 2022. It had a 3 year warranty which is not worth the paper that it is written on.
The cable frayed between the charger and the laptop and John Lewis have been useless in getting it resolved. We replaced the cable but the laptop still didn't charge.
I got a qualified electronics engineer to look at the charger (he has designed stuff that goes on Fighter Jets) currently makes high tech laser equipment.
He confirms the charger failed due to a tiny dry solder joint preventing the charger from working correctly and an internal component seems to have failed.
The lad sent the report to JL and they want nothing to do with it, claiming that it's down to the manufacturer. The manufacturer doesn't want to know as we are not a customer of theirs!
JL are insistent that their T&Cs confirm the above requirement but I cannot see it mentioned and anyway, think it would be against consumer rights legislation.
Further, there are none of these specific chargers available. The manufacturer has none and their authorised suppliers have none.
I think I am going to suggest the lad does a s75 claim on his credit card!
I used to recommend JL but never again. They don't seem to recognise their responsibilities.
Last edited by: VxFan on Fri 1 Jul 22 at 20:26
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