Our other CA man beat me too it!!
Not JL but we had a problem with the caravan where the shower tray cracked after 15 months. Dealer took manufacturer's line that plastic parts were only warranted for the first year.
Investigation showed the problem was far from unique; circular cracks around the shower's drain were quite common. Post 2014 models were redesigned so as to put the drain in a much less stressed location.
A letter in similar terns to Pugly's CA template got results - a replacement tray to the post 2014 design fitted FoC.
As per my contribution to the original thread a charger that fails in the first year is not fit. If they allege abuse they'll need to prove it. Given Zippy's got a report that'll be uphill all the way for them...
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