Arrrgh!
Even the bank have it wrong.
He wants to do a S75 claim. They said charge back. These are two different things.
They also insist on a report from an industry expert that the product is faulty - well we have one but that's not actually a requirement - the requirement for s75 is that you are in the same position as you are with the original retailer and per consumer regulations it's for them to prove you are wrong not the other way around for the first six months.
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