I gave in when the bailiffs letter was sent. The thing I remember about the whole affair was them saying that the buyer had claimed off her card, who automatically claim off PayPal and it's paid without question. I only had a very short period to counter the claim, which I extended by involving the ombudsman, but at the end of the day I could not provide proof that the item had been delivered.
In my case, I don't really think the buyer was dishonest. I did exchange emails with her and she accepted she'd reclaimed off her credit card (and we all would have done) but said the reasons were limited so she used Not Delivered. Whether that was strictly true I'll never know, and I also forget some of the facts now, but I felt I was bashing my head against a very solid brick wall. (I probably gave in too easily too, but the red letter day was a raffle prize so had only cost me £1...!!)
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