>>What really annoys me is when goods are returned that have obviously been deliberately broken by the customer who claims they were either delivered like that or they broke in use.
Happens with monotonous regularity to retailers. Particularly with expensive "occasion" use garments and accessories such as wedding outfits, race day hats, dresses, shoes and handbags etc. They come trotting back on the Monday after the event like night follows day with "failed" straps or snapped heels or mysterious marks and tears in the fabric which of course were only "noticed" after the goods were taken away from the shop and which of course "ruined" the special day for the wearer and only a refund will begin to compensate for their trauma...
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