>> That's exactly the problem I have with Tiscali/Talk Talk.
>>
IIRC, you too have the same issue as Perky - you use your ISP email address as your main or only address.
I have said it before that my advice to anyone who asks is: never use the ISP email address; and if you are doing so, start weaning yourself off it - it might take a year for all your past contacts to get using the new address but it will be worth it.
You will be free of the shackles of an expensive ISP and be able to move to better and cheaper suppliers at your choosing.
So go on Pat and Perky, take action now - set up your new email addresses and start using them.
Re. Perky's rural local exchange. Check samknows for what your exchange status is. Then go for an all inclusive package from Talktalk or O2 or BT in that order, otherwise choose a combination pack of BT phone with Plusnet Broadband.
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