That's exactly the problem I have with Tiscali/Talk Talk.
It got me a reduction of £135 after raising a top level complaint and this has now ran out.
I'm in the process of starting the complaint again as I was promised the problem would be resolved by April 2011.
The reduction was offered to stop me moving to BT for Broadband, but I would prefer to stay with Tiscali for broadband and add the phone to them too.
Pat
|