Relevant but not useful to the OP - I'm with Virgin and they have just mailed me to say I will be switching to VOIP on 11 May, like it or not. One letter said I wouldn't need a new router, the other one said I didn't, but that they'd send me a dongle to plug my phone into.
I called yesterday to see what's what and I don't need a new router but they are sending me an engineer. Couldn't understand why.
Another letter from them this week announced my costs were going up by about 30% for the coming year...
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VOIP? new
VOIP? new