>>Race to the bottom...
Agreed. So much so that traditional who would strip an engine or re-grind a cylinder head have mostly gone.
Re call centres, even these are subcontracted out now with utility companies, mobile phone companies etc having core centres but overflows are handled by subcontracted centres with callers taking calls for several companies (one of my client's does this).
Our call centres staff are paid about £20k to £25k a year and corruption is an issue (as it is with rivals) - staff being paid by crooks to steal personal data.
De-skilling roles within the banking industry de-skills people and makes them cheaper to employ. Multiskilled professionals are no longer encouraged and they now use people to concentrate on simple single tasks. The lost skillsets leave banks and other organisations open to fraud and whilst fraud detection is becoming systemised, it is not a panacea and I have reviewed cases where everyone did their job properly (all the tasks on the checklist were completed properly) but the bank was taken for a lot of money, where someone with a holistic overview of the whole account would probably have spotted the fraud. (A TV production company that leased its assets several times over to different banks.)
As management structures within organisations become flatter there is little scope for building skills and promotion above the low wages offered.
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