>>Ticket machines...
I hate the ticket machines. They are often broken down and the touch area for the on-screen buttons doesn't seem to match the visual position of the button making them very difficult to use.
When I buy a ticket to travel for work I have to go through a travel agent and they give me a long reference number that I have to type in to the machine. It's much easier to give the number to the ticket office staff.
The local ticket office staff will also give good tips on the best route and pricing options and have saved me a few pounds on personal trips.
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