sooty re Avro I dealt entirely via email. The compensation is £30 each for late final bill and late refund. It's laid out with deadlines on the Ofgem website (try searching " Ofgem compensation").
It was a few months ago and I don't recall the details but I think Avro just needed you to send an email with complaint in the title with a brief summary of the issue and a request for compensation.
This is annoying in itself as they knew they had failed and they should have issued compensation automatically. I eventually got my £60 but it took a few weeks to hit my account.
Good luck.
Last edited by: martin aston on Wed 15 Sep 21 at 20:47
|