>>I can understand being careful if there are lots of electronics and the like to be sorted out but what you described seems to be plain old bodywork damage
The problem is not so much the initial repair.
1) the repair isn't perfect or to your satisfaction. This isn't that unusual even for an approved repairer, but the difficulty in getting it fixed varies dramatically.
2) Something goes wrong in the same area of the car. The repairer says it's nothing to do with him, and the supplier says it's a faulty repair or as a result of the accident etc. etc. Very easy to get stuck between a rock and a hard place.
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