I think the first bit of advice is to avoid trying to be clever, to beat the system, or to campaign.
The path of least resistance is always the best.
When you say "details" does she also have the "culprit's" policy number? If so then she should call them and ask what they want to do. And then give them 24 hours to do it.
She should report it to her insurance company no matter what. If you're confident*, then make it very clear that no claim is being made and get confirmation that no action will be taken.
If not confident then let it be a claim and follow her insurer's suggested path. At all steps get names and keep notes.
*that'll depend on her opinion of the "culprit" and the reaction of his insurer.
Be careful with car hire. Mostly insurance companies don't fight it, but if they do she may be called upon to justify her need of the car. Since she has a duty to minimise her losses that essentially means taking a bus if it is practical. Best to be careful.
I have never known an insurer to turn down additional expenses when they are reasonable - i.e. buses, trains, even taxis. It's the prices they get charged for rental cars they don't like. Keep receipts and notes. Include a sum for general stuff - phone calls, lifts, etc.
She should absolutely insist on it being done by a Peugeot facility. Not simply for the repair itself, but also to avoid any arguments in the future if anything goes wrong around that area of the car and getting into a bun fight between supplier and repairer.
A claim management company is something she should use if she desperately needs a car, can't afford rental fees and is getting dicked around. Otherwise not.
Last edited by: No FM2R on Mon 14 Jun 21 at 17:38
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Advice After and Accident new
Advice After and Accident new
