That’s pretty poor. When I moved in March, despite having a 6 week gap (in a holiday cottage) between moving out of my old house and completing on the new, the BT line was active on the day of completion. The new router was delivered the day before completion. And that was despite the confusion caused by the vendors initially refusing the takeover request as they had nowhere to move to and didn’t want to pay the exit penalty on their package! SSE was also a seamless move, but, needless to say, both councils were pretty slow...
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