>>
>> in fairness there was a load of questions about our Solicitor, how long I'd known
>> him, asked whether I was lying to them or I'd lied to the Police (!),
>> how I;d had the account details.
>>
The banks are under huge pressure re financial crime - both from the criminal aspects - the bank can be fined, the staff can be fined and go to prison and the obligation to repay funds to customers in the case of fraud.
When I transfer money from an account at one bank to another I am amazed at the speed that it happens considering the hundreds of checks that need to be done for AML and sanctions checking, fraud checks etc.
I don't work in a branch but I see from our banks internal chat room that customers still come in to transfer life changing sums to people they have only just met - including so called police turning up at the door to tell the customers there is a crooked banker that they need help to catch or a dodgy builder marching an elderly customer to the branch to withdraw their life savings for a job that should be a couple of hundred Pounds.
When this happens the branches call the police on 999 and say "Banking Protocol". The police are supposed to turn up and explain to the customer that they are being scammed. Of course the branch staff and manager will do this as well, but if they have been told not to trust the bank staff....!
Solicitors and other professionals are targeted by crooks who intercept their emails and send new account details to customers, which is probably why the Co-op were asking questions as well as their AML obligations.
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