Please can we keep this simple and to the point please.
(a) If the bottom end went on a 2.5 year old, dealer serviced, 32k miles car, what is the likely cause?
(b) If the second service was 19k miles after the first service (instead of 12.5k) is that likely to have any material bearing on the failure, if so, what?
(c) Should the second service (2k miles before failure) have picked up something (e.g. lack of oil or through diagnostics) which could have prevented the failure?
(d) Which parts of a standard 25k service, if done at the right time, might have prevented the failure?
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