>Why should the telecoms or other utility company be exempt from shoddy service..
Because a standard contract for telecoms provision will have a clause stating that any compensation for loss of service is limited to the cost of the service and they will not be liable for any consequential losses.
If you want compensation for consequential losses you will need to negotiate your own insurance cover and the cost will reflect the risk and cover amount. Someone running a multi-billion dollar financial trading empire from home might want more cover than an ebay mogul.
Is this Openreach's shoddy service?
www.basingstokegazette.co.uk/news/20209997.repair-work-continues-almost-week-thousands-left-without-internet-phonelines/
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