>> Why do people believe that they should receive compensation at a rate greater than
>> they pay for the service? The sooner we ditch this compensation mentality the better.
>>
>>
Hassle, missed calls, lost business, extra costs to name a few reasons.
Years ago (mid 90's) A BT engineer was in the hole opposite my then home connecting someone up.
My 64kb leased line went down at exactly the same time.
He denied he had done anything.
He lied. The next engineer found the cable disconnected.
I couldn't work for the time it took to fix it.
They deserve to pay out for the lost income.
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