I've just had similar.
I had a renewal letter from LV a couple of weeks ago. It says the policy will auto renew.
I had two letters yesterday. One was the new policy. The other revoked my insurance for non-payment.
It turned out they had an old credit card number on file.
I'm pleased I wasn't away from home - I was able to phone them and give a new number.
There was no attempt to phone me, or email (they have both). The post around here has been a bit erratic. All told, I feel fortunate to have caught it. But I've turned off auto-renewal. It was supposed to make things easier. Instead I'll just go to the website and pay each year.
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Walk of Shame :( 
Walk of Shame :( 