All chains have good and bad branches - WS is no different to pizza, burger, italian etc. It is mainly down to local managers, even though the product may be the same.
But is is clear the main WS strength is low prices - food and drinks. They can only do this by cutting costs and quality - in fairness buying in bulk will generate some savings.
There may be some who go to a WS for intelligent conversation, fine food, impeccable service, in elegant clean surroundings.
Most go there because they are well located (town centre sites), cheap and functional.
It's all about expectations and what you are used to. Personally I would tend to go elesewhere even if a beer and snack costs a few £ extra.
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