| Computer Related > Game not working | Computing Issues |
| Thread Author: Stuu | Replies: 17 |
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New Thu 30 Jun 11 20:45
Game not working - Stuu
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I had to remove some malware earlier with the help of a nice man on the phone ( I know nothing ) and it seems to have gone but now my computer wont launch a game - I click on the icon, press the play button... and nothing, failure to launch so to speak. He had me download a malware tool thingy and rkill, whatever these are and also did a system restore back to earlier this month, but ive had the game longer than then. I reinstalled the game, made sure DirectX was the latest one, not sure whats up, but Im no computer guy - any easy clues? |
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New Thu 30 Jun 11 21:02
Game not working - RattleandSmoke
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Where did the game come from? RKill is a program which simply kills known malicious processes. It shouldn't be used as the only way to remove viruses, it is just a tool used amongst many. It could be that the game contained infected files, especially if the source wasn't legal and that is why it no longer works. Many spyware scanners will remove parts of pirated software because they cannot be trusted. If the game is genuine then just try reinstalling it. |
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New Thu 30 Jun 11 21:11
Game not working - Stuu
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Game is deffo genuine, I had no problems with the game before I downloaded these two things the fella told me to ( that said the malware was playing all sorts of games so little choice it seemed ). Ive reinstalled the game twice already, should I get the stuff I downloaded gone and see if that helps? Ive also noticed that the sound for Windows has now stopped working, but works for everything else. |
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New Thu 30 Jun 11 21:17
Game not working - spamcan61
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| Please re-assure me that you phoned this man rather than him phoning you.... |
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New Thu 30 Jun 11 21:19
Game not working - Stuu
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| Haha yes, its through PC World, Techguys or some such nonsense, was bought for me with the laptop. |
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New Thu 30 Jun 11 21:22
Game not working - RattleandSmoke
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Might be worth running this and posting the results here. download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html The program with virus removal is it is quite difficult to do properly, I spend a lot of my time learning new removal techniques. Scanners are only the half of it. |
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New Thu 30 Jun 11 21:24
Game not working - Stuu
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| Downloading as we speak. |
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New Thu 30 Jun 11 21:28
Game not working - Stuu
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| Just copy and paste the log? |
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New Thu 30 Jun 11 21:28
Game not working - RattleandSmoke
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yep :) if there is any IP address in there, just edit it out with xxx.xxx.xxx.xxx or what ever :)
Last edited by: RattleandSmoke on Thu 30 Jun 11 at 21:29
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New Thu 30 Jun 11 21:32
Game not working - Stuu
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Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 21:26:09, on 30/06/2011 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v8.00 Boot mode: Normal Running processes: C:Windowssystem32taskeng.exe C:Windowssystem32Dwm.exe C:WindowsExplorer.EXE C:Program FilesSynapticsSynTPSynTPEnh.exe C:Program FilesHPQuickPlayQPService.exe C:Program FilesWindows DefenderMSASCui.exe C:Program FilesHewlett-PackardHP Quick Launch ButtonsQLBCTRL.exe c:Program FilesCommon FilesSymantec SharedccSvcHst.exe C:Program FilesHPHP Software UpdatehpwuSchd2.exe C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe C:Program FilesJavajre1.6.0_05binjusched.exe C:Program FilesBT Business Broadband Desktop Helpbtbb_wcmMcciTrayApp.exe C:WindowsSystem32hkcmd.exe C:WindowsSystem32igfxpers.exe C:Program FilesWindows Media Playerwmpnscfg.exe C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE C:Windowssystem32igfxsrvc.exe C:Program FilesHewlett-PackardHP wireless AssistantWiFiMsg.EXE C:Program FilesHewlett-PackardSharedHpqToaster.exe C:Windowssystem32wuauclt.exe C:Program FilesInternet Exploreriexplore.exe C:Program FilesInternet Exploreriexplore.exe E:autorun.exe C:Program FilesMicrosoft GamesAge of Empires IIIage3.exe C:Program FilesTrend MicroHiJackThisHiJackThis.exe C:Windowssystem32SearchProtocolHost.exe R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Pavilion&pf=cnnb R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = www.yahoo.co.uk/ R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Pavilion&pf=cnnb R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Pavilion&pf=cnnb R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant = R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch = R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName = R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:PROGRA~1Yahoo!CompanionInstallscpnyt.dll O1 - Hosts: ::1 localhost O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:PROGRA~1Yahoo!CompanionInstallscpnyt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:Program FilesCommon FilesSymantec SharedcoSharedBrowser2.5coIEPlg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:PROGRA~1COMMON~1SYMANT~1IDSIPSBHO.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:Program FilesMicrosoftSearch Enhancement PackSearch HelperSEPsearchhelperie.dll O2 - BHO: AOL Toolbar BHO - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:Program FilesAOLAOL Toolbar 5.0aoltb.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier5.7.6406.1642swg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:Program FilesWindows LiveToolbarwltcore.dll O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:PROGRA~1Yahoo!CompanionInstallscpnYTSingleInstance.dll O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:Program FilesCommon FilesSymantec SharedcoSharedBrowser2.5CoIEPlg.dll O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:Program FilesAOLAOL Toolbar 5.0aoltb.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:PROGRA~1Yahoo!CompanionInstallscpnyt.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:Program FilesWindows LiveToolbarwltcore.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar_32.dll O4 - HKLM..Run: [SynTPEnh] C:Program FilesSynapticsSynTPSynTPEnh.exe O4 - HKLM..Run: [UCam_Menu] "C:Program FilesCyberLinkYouCamMUITransferMUIStartMenu.exe" "C:Program FilesCyberLinkYouCam" update "SoftwareCyberLinkYouCam2.0" O4 - HKLM..Run: [QPService] "C:Program FilesHPQuickPlayQPService.exe" O4 - HKLM..Run: [Windows Defender] %ProgramFiles%Windows DefenderMSASCui.exe -hide O4 - HKLM..Run: [ccApp] "c:Program FilesCommon FilesSymantec SharedccApp.exe" O4 - HKLM..Run: [QlbCtrl.exe] C:Program FilesHewlett-PackardHP Quick Launch ButtonsQlbCtrl.exe /Start O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe" O4 - HKLM..Run: [HP Health Check Scheduler] c:Program FilesHewlett-PackardHP Health CheckHPHC_Scheduler.exe O4 - HKLM..Run: [HP Software Update] C:Program FilesHpHP Software UpdateHPWuSchd2.exe O4 - HKLM..Run: [hpWirelessAssistant] C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre1.6.0_05binjusched.exe" O4 - HKLM..Run: [btbb_McciTrayApp] "C:Program FilesBT Business Broadband Desktop HelpbtbbBTHelpNotifier.exe" O4 - HKLM..Run: [btbb_wcm_McciTrayApp] "C:Program FilesBT Business Broadband Desktop Helpbtbb_wcmMcciTrayApp.exe" O4 - HKLM..Run: [IgfxTray] C:Windowssystem32igfxtray.exe O4 - HKLM..Run: [HotKeysCmds] C:Windowssystem32hkcmd.exe O4 - HKLM..Run: [Persistence] C:Windowssystem32igfxpers.exe O4 - HKCU..Run: [LightScribe Control Panel] C:Program FilesCommon FilesLightScribeLightScribeControlPanel.exe -hidden O4 - HKCU..Run: [msnmsgr] "C:Program FilesWindows LiveMessengermsnmsgr.exe" /background O4 - HKCU..Run: [Messenger (Yahoo!)] "C:Program FilesYahoo!MessengerYahooMessenger.exe" -quiet O4 - HKCU..Run: [swg] "C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe" O4 - HKCU..Run: [WMPNSCFG] C:Program FilesWindows Media PlayerWMPNSCFG.exe O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE O8 - Extra context menu item: &AOL Toolbar Search - C:ProgramDataAOLieToolbarresourcesen-GBlocalsearch.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~3Office12EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:Program FilesGoogleGoogle ToolbarComponentGoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cms idewiki.html O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3Office12REFIEBAR.DLL O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-29-0.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:Windowssystem32browseui.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:Program FilesSymantecLiveUpdateAluSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:Program FilesCommon FilesSymantec SharedccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:Program FilesCommon FilesSymantec SharedccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:Program FilesCommon FilesSymantec SharedccSvcHst.exe O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardHP Quick Launch ButtonsCom4QLBEx.exe O23 - Service: COM Host (comHost) - Symantec Corporation - c:Program FilesCommon FilesSymantec SharedVAScannercomHost.exe O23 - Service: GameConsoleService - WildTangent, Inc. - C:Program FilesHP GamesMy HP Game ConsoleGameConsoleService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:Program FilesGoogleUpdateGoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:Program FilesGoogleUpdateGoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:Program FilesHewlett-PackardHP Health Checkhphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardSharedhpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe O23 - Service: LiveUpdate - Symantec Corporation - c:Program FilesSymantecLiveUpdateLuComServer_3_4.EXE O23 - Service: LiveUpdate Notice - Symantec Corporation - c:Program FilesCommon FilesSymantec SharedccSvcHst.exe O23 - Service: McciCMService - Motive Communications, Inc. - C:Program FilesCommon FilesMotiveMcciCMService.exe O23 - Service: Recovery Service for Windows - Unknown owner - C:WindowsSMINSTBLService.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:Program FilesCyberLinkShared FilesRichVideo.exe O23 - Service: Symantec Core LC - Unknown owner - C:PROGRA~1COMMON~1SYMANT~1CCPD-LCsymlcsvc.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:Windowssystem32DRIVERSxaudio.exe -- End of file - 11515 bytes |
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New Thu 30 Jun 11 21:40
Game not working - RattleandSmoke
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Well there is nothing too alarming there, but will have another read of it. However is the game called Age of Empires because the launcher is running. It could be that there is left overs from the uninstall causing issues. Have you tried reinstalling Direct X? I assume you're using Norton? You might also want to uninstall a lot of that HP crap, it will be slowing your PC down. Just noticed your Java is out of date too, it won't fix the game but it will make your system more secure if you update it. Last edited by: RattleandSmoke on Thu 30 Jun 11 at 21:42
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New Thu 30 Jun 11 21:43
Game not working - Stuu
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Yea AOE is the game - so uninstall that again and reinstall it? Will try again with DirectX. Dont know what is an isnt crap, me is a car cleaner see :-) computers are witchcraft to me! |
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New Thu 30 Jun 11 21:44
Game not working - RattleandSmoke
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Just stuff like HP tool bars that sort of thing, is nothing but a big advert which uses up your RAM. It is one thing that makes me mad about HP, they are one of the worse offenders for it. I would google your problem too, as many times it is very specific, but simply put for what ever reason the launcher is not launching the correct files to make the game work. |
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New Thu 30 Jun 11 21:47
Game not working - Stuu
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| Okies thx chap. |
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New Thu 30 Jun 11 21:49
Game not working - RattleandSmoke
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| Just a thought, it could also be file system damage, either from a failing hard drive or just normal file system issues. It might be worth running chkdsk/ f from the command line. It will take a long time but it might fix the issue if its a bad file system. |
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New Thu 30 Jun 11 21:19
Game not working - RattleandSmoke
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I am just wondering this myself, there is a big scam going on at the moment they pretend to be Microsoft and plant viruses on your PC which contains a key logger. However RKILL is a genuine program, if little known outside the tech world. It sounds like the viruses or the removal process as damaged parts of windows. You can try SFC /scannow now to see if it finds any files which have been modified, it will then replace it with genuine ones. |
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New Thu 30 Jun 11 21:22
Game not working - Stuu
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And wheres might I find that? Perhaps of note, about 5 minutes before the Malware file was apparently created, a Windows Vista update failed. No idea if thats significant. |
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New Thu 30 Jun 11 21:26
Game not working - RattleandSmoke
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It is a command you type into the command line prompt :). You will also probably need your windows CD handy. It doesn't change any of your windows settings, but it does replace 'damaged/edited/misisng' essential windows files. The idea being if a rootkit has edited any of them this command replace them. Do you know what type of virus you had? A lot of machines now with a rootkit which acts a botnet, so unless done properly, a virus scanner can say your system is clean, when its sending out spam and reading your passwords. |
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