Motoring Discussion > KIA checks up on dealers. Miscellaneous
Thread Author: Old Navy Replies: 12
View Threaded 

New Mon 24 Jan 11 16:38 
 KIA checks up on dealers. - Old Navy
I recently had my car serviced. The dealer contacted me as a follow up and I returned a customer satisfaction questionnaire.

KIA have just contacted me to check on opinion of the dealer, checking whether the car was washed etc.

I have not had that level of follow up from any other manufacturer.
Last edited by: Old Navy on Mon 24 Jan 11 at 16:38
Reply to this message | Report message
       
New Mon 24 Jan 11 16:39 
 KIA checks on dealers. - R.P.
BMW do it, both car and motor-cycles...
Reply to this message | Report message
       
New Mon 24 Jan 11 16:45 
 KIA checks on dealers. - Zero
Ii had it with renault, and VW
Reply to this message | Report message
       
New Mon 24 Jan 11 16:49 
 KIA checks on dealers. - diddy1234
I had a similar experience but Kia.co.uk were not asking so much about the dealer, more along the lines of are you a happy customer with your purchase etc.

I do have to admit though, any problems with the car and it has been sorted very quickly.

Try taking say a Vauxhall or Ford back to the dealer after 12 months to get something fixed, they would happily do the work once the wallet had been depleted of cash.
Reply to this message | Report message
       
New Mon 24 Jan 11 16:52 
 KIA checks on dealers. - madf
Toyota do it.
Reply to this message | Report message
       
New Mon 24 Jan 11 17:42 
 KIA checks on dealers. - RattleandSmoke
I had a phone call from Arnold Clarke when I bought my Panda. Although it was just AC checking up on AC and the person on the phone was trying put words in my mouth. It seemed to be half baked and not at all trustworthy.

Reply to this message | Report message
       
New Mon 24 Jan 11 17:55 
 KIA checks on dealers. - jc2
Used to get ones from Ford after both purchase and service.
Reply to this message | Report message
      1  
New Mon 24 Jan 11 18:39 
 KIA checks on dealers. - Iffy
The Ford dealer made a minor balls-up of my last service but did their best to sort it out.

Plenty of fine words on the telephone and a cheque in the post - can't say fairer than that.
Reply to this message | Report message
      1  
New Mon 24 Jan 11 18:42 
 KIA checks on dealers. - Old Navy
>> The Ford dealer made a minor balls-up of my last service but did their best
>> to sort it out.
>>
>> Plenty of fine words on the telephone and a cheque in the post - can't
>> say fairer than that.
>>

I had a similar experience with a Ford dealer, I got a full refund. It has now changed hands, but has the same staff. Won't be using them again.
Last edited by: Old Navy on Mon 24 Jan 11 at 18:44
Reply to this message | Report message
       
New Mon 24 Jan 11 21:00 
 KIA checks on dealers. - Bill Payer
After a service on my daughter's SEAT, no word of a lie, the dealer sent me a survey, then their group holding company, then SEAT UK, then SEAT in Spain!

I told them all how carp the dealer was and never heard anymore from any of them, although there was a different service manager next time I went, and he told me he'd cleared out most of the old staff.
Reply to this message | Report message
       
New Mon 24 Jan 11 21:22 
 KIA checks on dealers. - mikeyb
VW dealer I use ask for a score on their performance when you pick up and usually get a follow up from one of these survey companies to check afterwards
Reply to this message | Report message
       
New Tue 25 Jan 11 10:25 
 KIA checks on dealers. - Robbie34
Honda always do it, and so did Vauxhall when I had my Omega.
Reply to this message | Report message
       
New Tue 25 Jan 11 10:34 
 KIA checks on dealers. - Bellboy
i stopped phoning up my ex customers

apparently wheezing and long gaps of no speak are frowned upon in this country ;-)
Reply to this message | Report message
       
Latest Forum Posts