| Motoring Discussion > KIA - Main Dealers - Mentally Spent | Buying / Selling |
| Thread Author: Fullchat | Replies: 10 |
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Mon 24 Aug 26 23:11
KIA - Main Dealers - Mentally Spent - Fullchat
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Daughter has been looking to trade a 68 Picanto for a bigger Stonic. The right ones seem to move fairly quickly and we've travelled afar looking for the right one. One of the biggest issues with non Kia dealers is that service histories are fragmented. Despite what sales people will try and tell you Kia (7 year warranty) requires a fully authenticated service history, preferably through a main dealer alternatively a very specific and comprehensive itemised receipt from a non Kia workshop. It should be within mileage and date (whichever comes first). Kia do not keep a centralised database. When i challenged a particular salesman, who looked like an all in wrestler, he eventually suggested I would be better off at a main dealer as it was apparent i actually knew what i was talking about. We spotted one that had arrived at a national chain close by so off we went. I'd actually looked it over earlier but junior was at work. We were allocated a young female salesperson who sourced the keys and whilst we looked round the car commenced a very thorough examination of our PX. All the preliminaries done and its back to the desk. The part I'd been dreading. Please just give me a valuation and we can take it from there! But it seems that was probably the final piece of information we received. So now it starts. Requirement by FSA ? to go through certain information and opportunities to obtain certain add on products. All allegedly to protect us as customers. At his point she became somewhat passive aggressive as I refused one by one to add in the products she was attempting to sell me to the final total. Approx £400 for wheel, tyre and minor damage insurance - tempting. Nearly a £1000 for some 10 year warranty plan. When there's 5 years left on the Kia 7 year warranty. Paint and upholstery protection. I didn't note the price.Well that one has been on the go for a while. When I said I could complete the task she started interrogating me as to what products I'd be using. Something for £60 which would give me additional benefits which i cant recall. I'm starting to loose the will to live. And then despite telling her it would be a cash purchase trying to give all manner of justification as to why including the protections of HP we'd be better paying a higher interest on money that would be earning interest in the bank. Were nearly there. And then all the figures added on the screen with a cost to change.I have to ask exactly what they are offering for the PX. Very low and I'm being realistic about its value within the trade. Trying to justify reductions based on extremely small paint imperfections (touch ups) on a nearly 8 year old car which is in extremely good condition. So we left to 'think about it' after an attempt by a manager to ascertain what he could do to sweeten the deal. And it was passed closing time but they strung it out. I do find the process quite gruelling and mentally draining. You'd think by now I'd be hardened to it and i know glass palaces are all the same Last edited by: Fullchat on Mon 24 Aug 26 at 23:13
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Mon 24 Aug 26 23:38
KIA - Main Dealers - Mentally Spent - smokie
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I remember a similar palaver buying daughter's C'eed from a main dealer years ago - endless attempts to make us part with more and more money (which we managed to resist!). The salesman was nice enough but I'd been upfront that we weren't interested in extras but he insisted that he had to go through his spiel, and at the end go and bring his manager into it, who was "busy" so we had a 10 minute wait for him. A drawn out process which i didn't much enjoy!! Having said that, the c'eed was a good car and they were particularly good about one marginal warranty claim. |
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Mon 24 Aug 26 23:38
KIA - Main Dealers - Mentally Spent - BigJohn
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Yup, it's a real pain these days trying to buy a new car. I negotiated a great deal on the demo Swace with only 26 miles on the clock - 15 of which were my test drive. But once I verbally said yes the onslaught of cross selling kicked into gear. I said no to a raft of options, paint protection, wheel protection, upholstery protection, paint protection, GAP insurance - just No No No No etc. One thing missing this time fortunately was the "admin" fee that suddenly appeared when buying my previous Skoda Superb about a decade before. I did have to ask about a service plan (wasn't initially offered) and I took out my own 4 year GAP insurance (NOT dealer - way cheaper and better, not finance one as I paid cash) . I've since invested £79 on a spare wheel! Last edited by: BigJohn on Mon 24 Aug 26 at 23:40
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Tue 25 Aug 26 06:32
KIA - Main Dealers - Mentally Spent - sherlock47
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One tip that worked for me, frustrated by incompetent sales staff was to complain to the Sales manager who referred me to the commercial sales of the same branch. Dealt with the van slaesman who was a delight, and he got a subsequent purchase from me as well. At the second purchase he was even willing to show me how they had disposed of my previous trade in, (at auction and effectively zero profit). Including the need for a spare on a new vehicle, (as a no cost option, final requirement) before committing to sign, swapped from an existing stock trade in has worked 4 times across 3 dealer networks. |
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Tue 25 Aug 26 07:05
KIA - Main Dealers - Mentally Spent - ORB>>>
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When I traded in the Korando for the S-cross I simply stated that I did not want any of the options such as paint protection etc.. before agreeing the purchase. |
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Tue 25 Aug 26 08:02
KIA - Main Dealers - Mentally Spent - martin aston
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The need to check with the sales manager might once have been real when there was price flexibility. However nowadays glass palaces have the sale price set by a central team with little or no scope for negotiation. There might be some flex on the trade-in but again it’ll be largely governed by the assessed condition against a standard price range. I think the alleged sales manager consultation is to draw a line while making the punter feel they’ve got the best deal. When I was negotiating my Golf I couldn’t get the sales guy to get the cost of change down to my figure. He did bring in the sales manager in person to support his deal but we were still a few hundred apart. I walked but he rang me the next day agreeing to my figure. I suspect it had little to do with my negotiating and all to do with a central price reduction coming through on the car. |
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Tue 25 Aug 26 09:58
KIA - Main Dealers - Mentally Spent - Bobby
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the last twice I bought from a dealer, I did all my homework etc and went in and made it clear that I had the debit card ready to purchase if they agreed to my figure. Both times it worked. However as last time I bought from a dealer was 2016 I would doubt if it would work now. |
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Tue 25 Aug 26 07:40
KIA - Main Dealers - Mentally Spent - Bobby
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Fullchat, as we have often said on here, you (and us) are not the typical customer that buys cars. That salesperson was using that spiel because thats what they do and thats what works. If you werent there and your daughter was alone, would she have been enticed by any of the offerings? I have joined a fair few FB groups for the new Chinese cars and the amount of chat on there from folk as to what extras people bought - and its all the stuff you referenced. Spending hundreds on paint protection on a Chinese car you are taking on a 3 year PCP that you have no plans on keeping? Or all the insurances for tyres and scratches etc! For many, it just comes down to what the monthly payment is. |
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Tue 25 Aug 26 11:16
KIA - Main Dealers - Mentally Spent - Terry
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It's a very similar experience to double glazing and kitchen sales. I make it clear from the outset I have the money, am a genuine buyer, but want their best deal up front. I do not want unnecessary extras, go and see the sales manager, this weeks special full moon discount etc etc. I refuse to allow myself to get committed to a particular purchase and will simply walk if they waste my time. There are ~43,000 car dealers in the UK of which ~200 are Kia and 150 Hyundai - a sister company building similar cars using common components and platforms. Plenty of other options!!! Doesn't always work, but saves time and frustration. |
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Tue 25 Aug 26 11:06
KIA - Main Dealers - Mentally Spent - Fullchat
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| What was particularly galling was that she was expecting me to rationalise why I was refusing her irresistible products. |
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Tue 25 Aug 26 15:56
KIA - Main Dealers - Mentally Spent - legacylad
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Current Vitara was bought from a Skoda dealer in Brum. I knew exactly what I wanted…one of the last pre hybrids so 2019, 1.4 manual SZ5 spec. Two wheel drive…I should have bought ALLGRIP but at the time was not expecting to do quite so much driving up steep unmade roads in mountainous areas. Negotiated a price over the phone & confirmed in an email. A securing deposit of £150 to hold the vehicle until i arrived few days later. I told them I wanted a small reliable SUV for an upcoming 8 week camping trip to the Iberian Peninsula and we had a pleasant chat about retired life. Only £250 knocked off, so I paid pretty much top dollar for what I wanted, but 12 months MOT, oil change and a full tank of petrol. If not as described I said I would walk…3 trains from home to Brum, where I was collected at their nearest station. A 20 minute familiarisation then a 20 minute road test, during which I filled up with Shells finest once I said I would buy it. Back to the showroom, altered my insurance cover , paid the balance and drove home. They didn’t try to sell me anything…were probably glad to get rid of me. |
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