>> I use it a fair bit, I would say its missed 20% of my crossings.
>> Dont worry about penalties, your first one is a get out of jail free card,
>> they tell you to pay the standard crossing fee, no penalty.
Pre Covid we probably used it in one direction or the other two or three times a year. Even by 2018/19 we were doing so less often due to using Western Channel routes to France. Satnav also brought the realisation that the time and distances via M1/M25/M20 and A43/M40/M25/M26/M20 are almost identical. Coming back from Dover with the 'van behind it's quite easy to be shuffling along at 55 in lane 1 and end up the M26 by default
Same as others here I had an account with both cars on it but it was closed after the pandemic as, for obvious reasons, we didn't use it for over a year.
Early last year we went down to Kent for the weekend and only realised late on the we needed to pay. Did so but after the deadline and a PCN/Notice to Owner turned up in the post. As Zero says having paid and being able to claim some confusion over the closed account gave us a get out of gaol card.
Now back where we were pre Covid with an account but had not actually used it in the year to Jan 23. However, this time we asked them to keep it open and have been through both ways since.
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