I bought a cheap but reputable smartphone a month or so back. Last week it stopped receiving 4g mobile data but other functions, including Wi-Fi, were fine. There was no 4g icon at the top of the screen. As all the basic settings were in order I assumed the phone was faulty but I decided to check with my Sim-only suppler, Plusnet, just in case. The help desk were helpful, going through my phone settings even though I had bought it elsewhere. They decided to reset my mobile data from their end which they said would take a couple of hours.
Sure enough a few hours later the icon appeared but as 3G, and sometimes H, which is an enhanced version of 3G. However I still wasn’t getting any mobile data. The suggested I clean the sim and insert in the second slot but this still hasn’t worked.
There are instances of this on chat sites where the solution was to reset the APN (or something like that) but my phone doesn’t allow user access.
I don’t know if it’s relevant but the phone shows EE as the network and the sim also comes up as EE. I don’t know if that was the case before it stopped working. The network Plusnet use is EE but help desk thought both should show on the phone as Plusnet but I feel they were getting out of their depth and my problem is beyond their script. Despite that their willingness to try to help was impressive, I am only paying £8 a month after all. And it’s not their phone.
I only made limited use of the phone for data so it’s usually just a minor irritant but I would like that functionality for when we visit our elderly mum who is not online.
Any ideas what to try next? I could try the sim in another phone but I don’t know if this could cause a problem to that phone.
Last edited by: VxFan on Fri 16 Dec 22 at 10:48
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Alcatel 1b 2022 and Plusnet new
Alcatel 1b 2022 and Plusnet new
