Plusnet customer service front line team are amazing. To update my saga above, customer service called me to check my new sim had arrived. I installed it and they waited to ensure it worked. It didn’t. It was worse than before as now only Wi-Fi connected services were working. No data, no calls.
Well fair play to that agent, she wasn’t going to be beaten.
She stayed on for about an hour and it did turn out to be an APN issue. Solving it took a while because my phone again said that user access to APNs wasn’t available. However I decided to ignore that message this time, and access was available in a couple of clicks. Most of the fields were blank. The agent then relayed me the necessary codes and it worked.
In still don’t know why it originally worked when I got the phone and why the fault followed the sim when Mrs A and I swapped. I don’t know either if the fault was a Plusnet or a phone issue but my phone wrongly warning that APN settings weren’t user accessible was what had caused the issue not being resolved originally. So probably not Plusnet then.
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Alcatel 1b 2022 and Plusnet new
Alcatel 1b 2022 and Plusnet new
