Anyone else with SO energy?
We've not had an account statement from them since 10th August. We had a Smart Meter fitted in September but after an initial hiatus with gas it's been contacting SO and readings are taken on the correct date October-December inclusive.
I've repeatedly asked for an explanation both on the phone and by email but have got nowhere. A promise that it will be referred to the relevant team is made but then I here nothing more. When I first spoke I got the clear impression that there was a generic billing problem but since then agents have been cagey.
As I'm showing as over £1k in credit I've stopped the direct debit and told them I will restore it once they've reconciled my actual usage.
Would be interested to hear if other customers are affected.
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