>>
>> A friend was telling me that EE had disconnected his PAYG SIM because he hadn't
>> used it for a month. Credit gone and everything. He phoned them up and they
>> enabled the SIM again, and put £10 onto the account as a goodwill gesture!!!! Then
>> told him to make sure he uses the phone at least once a month to
>> make a call.
>>
...I have a pre-paid 120GB/12 Month EE SIM in a MiFi, which I use in the Motorhome. It hasn't been used over-much since being activated some 6 months ago, due to both the season, and WiFi availability where we've been.
A couple of weeks ago, it refused to connect in the Yorkshire Dales (or more correctly, it connected but refused to allow data).
When I got home, I contacted EE via webchat, and was given a similar story about it having expired through non-use, ("you must top-up at least 6-monthly") but the op promptly re-activated for me anyway.
Given I've got it back, I'm not going to make too much of a song and dance about it, but the 180 day top-up rule is patently nonsense for a pre-paid 12 month card. The Ts&Cs actually state that you must either use it or top up every 180 days; it had been used quite a bit in February, so something's wrong somewhere!
(Use it or lose it is quite common on pre-pay/PAYG SIMS).
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Today - Vodafone new
Today - Vodafone new