As detailed here already I'm with So Energy. Until January I was on a 1 year fix called So Bluebell. At the end of that I was told I'd migrated to the capped So Flex tariff.
Last Saturday, after the new April cap rates had been announced, I had a look at So Energy's website to seek confirmation of how I might be affected.
Usually when I visit, eg to log my meter readings, I need to sign in. This time I was already signed in with the screen showing, on the left my current capped rates. On the right was a bright shiny invitation to consider whether I could save by going to their one or two year So Guava fixed rate.
Whilst there's nothing in public information from sources like Martin Lewis or Citizens Advice that any fixed rate deal is worthwhile I thought I'd see what the trend was compared to the post April Cap.
Literally two mouse clicks later, with no warning or anything clear about T&C or actual prices I got a welcome to your new tariff screen. From 05/02 I'm paying 37.08p for daytime electricity and 8.58p for gas.
The capped rates now are 21p and 4p respectively increasing to 28p and 7p from April. As they didn't take my February DD and the first under the new tariff is not due until March I' very rapidly accruing a mahoosive debit balance.
I feel I've been the victim of sharp practice. There should be not even a hint of being better off on a fix where that's patently impossible.
I emailed immediately as their phone lines are Mo-Fri and are apparently under unprecedented call volumes.
No reply so far.
What does the panel think I should do next?
Last edited by: Bromptonaut on Sun 13 Feb 22 at 12:40
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