Going through this process at the moment.
As I have more than one medical condition, I cannot renew online.
Sent off the completed forms on the 31st Jan 2022. Recorded delivery.
Royal mail tracking still showing the letter to the DVLA being at the post office. I have been told by other people that DVLA have probably received it, but no one is there to sign for it as they're all working from home.
Tried phoning DVLA. "All our lines are busy at the moment. Try again later" click.
Tried emailing them, to eventually get an automated response saying if you're checking to see if we have received your application, or the progress of an application, then we are unable to provide this information.
Seems the only way to communicate with DVLA is either by post, or Fax machine!!!
How many people still have access to a Fax machine, FFS?????
Well I did 3 years ago when I last applied for my licence. But that option has since gone when our IT dept switched off the phone line and no one noticed for 9 months.
There are also Fax Apps, but who wants to faff about with them?
DVLA seem to be living in the dark ages. Whilst everyone else has dealt with Covid and managed to arrange alternate working arrangements, etc, DVLA are still running scared of it.
Why can't they process online applications if a person has more than one medical condition?
Why can't they accept applications via email?
Oh well, it looks like I'll be using Section 88 of The Road Traffic. Act 1988 if I get stopped after the 19th March.
Last edited by: VxFan on Tue 8 Mar 22 at 13:25
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