The stupidity of outsourced call centres is entirely beyond me and a fight I have been having for many years and only occasionally won.
Why outsource the only part of your company that deals with your customers?
Outsource HR, who cares? Ditto IT, purchasing, inventory management, logistics etc. etc. etc.
But if you only have contact with your customers via customer care, who in their right f. mind would outsource that bit?
The one part of your organisation that you should hold on to no matter what is the very part that deals with your customers.
Typical of Finance DEpartment run organisations who have no understanding of their own business.
F.Idiots, every one of them. They deserve all they get.
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