I applied to Co-op one year and they were miles out.
Next year they sent me a quote based on the details supplied the previous year, none of which had changed. The price was ridiculously cheap so I gleefully rang up to accept it.
They confirmed the details on the phone, then gave me a similarly ridiculous price to the year before.
When I queried why it was so different to the quote they had no answer. The letter had come from their MD but, surprisingly, he wasn't able to take my call and apparently didn't get the mesages I left for him as he's never called back.
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