Computer Related > Slow PC - what checks do I do?	Miscellaneous
Thread Author: Bobby	Replies: 35

New Sat 27 Oct 18 17:59   Slow PC - what checks do I do? - Bobby

My laptop running Win 10 has suddenly started going slow in the last few days. Takes ages to start up (till all the icons are on the desktop) and then when you do select a program, it takes ages to load. I really notice this when I did an itunes backup of my phone - usually takes a few minutes but I ended up giving up it was taking so long. Have ran a windows defender full check but what other tests can I run to establish what issues are causing it? I am not too sure if the fan is running on it as its quiet but I am not sure if it is always quiet? Any advice would be appreciated! Reply to this message | Report message

New Sat 27 Oct 18 18:29   Slow PC - what checks do I do? - Bromptonaut

While C(rap) Cleaner is no longer the solution it once was it's worth a try to remove clutter. It also allows an easy route to checking what programmes are installed to run from start up. Reply to this message | Report message

New Sat 27 Oct 18 18:44   Slow PC - what checks do I do? - No FM2R

Ctrl-Alt-Del Select and click on "Task Manager" If it says "More Details" in the bottom left corner, then click on it. If it says "Fewer Details " then you already have more. If you see what I mean. Look at the total percentages at the top. CPU ought to be in single figures. Memory anywhere 30 - 70% , Disk under ought to be very low, single figures and network ought to be 0 or thereabouts. All assuming that you are not doing anything in particular at the time. Have a look at that and tell us what sort of figures you're seeing. There's more to look at, but let's consider that to try and get a direction. CCLeaner is not worthless but I doubt it'll make any difference in this situation. Last edited by: No FM2R on Sat 27 Oct 18 at 18:45 Reply to this message | Report message

New Sat 27 Oct 18 18:58   Slow PC - what checks do I do? - Bobby

Dusk usage of 100% is showing which I am guessing is a good starter for 10? When I click on that column there is only about a dozen items with a value and the highest being com surrogate at 0.9mb/s and the others lower Reply to this message | Report message

New Sat 27 Oct 18 19:02   Slow PC - what checks do I do? - No FM2R

It is exactly what I expected you to find. EDIT: Sorry, just read your post properly, let me revise.... Last edited by: No FM2R on Sat 27 Oct 18 at 19:02 Reply to this message | Report message

New Sat 27 Oct 18 19:05   Slow PC - what checks do I do? - No FM2R

Do you know how to check the status of your updates? [Happy to explain if not] Have a look and see if anything is stuck there. Consider downloading the free version of Malwarebytes and running that; www.malwarebytes.com/ Reply to this message | Report message

New Sat 27 Oct 18 19:07   Slow PC - what checks do I do? - No FM2R

By the way, this could also be a disk fault. You've got a recent backup, right? If you haven't, now's the time. Reply to this message | Report message

New Sat 27 Oct 18 19:07   Slow PC - what checks do I do? - Bobby

I launched the update desktop app and it told me that all my updates were up to date? I will try the link you sent once I finish my taxi duties. Cheers! Reply to this message | Report message

New Sat 27 Oct 18 19:09   Slow PC - what checks do I do? - No FM2R

No worries. I'm writing a huge document so I shall be here all day. Reply to this message | Report message

New Sat 27 Oct 18 19:13   Slow PC - what checks do I do? - Bobby

I had been trying to do an iPhone backup via iTunes but that was going so slow. I just killed it and pulled the usb out and now disk is down to 50% from 100%?? Reply to this message | Report message

New Sat 27 Oct 18 19:15   Slow PC - what checks do I do? - No FM2R

Could be a device error, but still 50% is very high. Malwarebytes Reboot Check for disk errors And then let's see where we are. Reply to this message | Report message

New Sun 28 Oct 18 10:39   Slow PC - what checks do I do? - Bobby

Apologies the taxi service turned into “just come in with me”. Ran the Malaware and it identified 118 threats which it quarantined. Reboot system and disc showing at 100% again. Did some googling and there seems to have been issues with recent Win10 updates though they don’t necessarily reflect this issue I am having. Now back to work for a couple of hours..... Reply to this message | Report message

New Sun 28 Oct 18 10:52   Slow PC - what checks do I do? - bathtub tom

This seems similar to the problem I had earlier this year. It was caused by Windows Defender anti-virus update. When scrolling down task manager I could see it was hogging the processes. I cured it by disabling Defender (I couldn't find a way to uninstall it) and loading AVG instead. Reply to this message | Report message

New Mon 29 Oct 18 00:35   Slow PC - what checks do I do? - Stuartli

One thing often overlooked is to clear the web cache - Firefox, for example, can quickly build up a gigabyte of cache in double quick time. Clearing it regularly speeds up browsing quite substantially. Reply to this message | Report message

New Mon 29 Oct 18 00:57   Slow PC - what checks do I do? - rtj70

Well that tells me to stop using Firefox if the cache slows it down. Cache in computer terms is meant to speed things up. Reply to this message | Report message

New Mon 29 Oct 18 12:46   Slow PC - what checks do I do? - Stuartli

>> Well that tells me to stop using Firefox if the cache slows it down. Cache in computer terms is meant to speed things up.>> I'm perfectly aware of that but it still slows Firefox browsing up, especially if a number of tabs are open. Same for Waterfox, although the cache is limited to 350Mb rather than Firefox's 1Gb. Reply to this message | Report message

New Mon 29 Oct 18 01:12   Slow PC - what checks do I do? - No FM2R

1) Disk issue. - Maybe the hardware is failing. If you perform a chkdsk does it detect any errors? Does it complete? 2) have you installed anything in the timescale that you have had this issue? 3) Check your update history. Any failures in there? 4) Run Malwarebytes again. If it find anything for the second time, then that is a good place to start. 5) What anti virus/anti malware software do you run? 6) Check running programs again, ordered by disk usage (click on the total disk usage percentage). Anything noticeable? 7) Have you changed anything or has anything happened in the relevant timescale? Even if you think it unconnected? Starting to run out of ideas. I will repeat, you do have a backup of your hard disk, right? Because it may well be a failing disk. Reply to this message | Report message

New Mon 29 Oct 18 01:16   Slow PC - what checks do I do? - rtj70

I agree with No FM2R.... get a full backup of important files. Then stop Windows Defender and report back. Since this is Windows 10... if you had the latest upgrade installed you might have already had files deleted by the system but that is a different issue. Last edited by: rtj70 on Mon 29 Oct 18 at 01:17 Reply to this message | Report message

New Mon 29 Oct 18 09:47   Slow PC - what checks do I do? - Ambo

"Free" malwarebytes may mean "free trial for a month". I have the genuinely free version but have learned not to respond to frequent invitations to try a"free" new version, having been caught out once already. Reply to this message | Report message

New Mon 29 Oct 18 10:11   Slow PC - what checks do I do? - VxFan

I updated CCleaner at the weekend after it nagged me there was a recent update. Just before I clicked the install button, I noticed that it would also install Avast by default. I unticked the option as I'm already running MS Defender. Why are more and more software providers now doing this? If I want to install something else, then that's up to me, not them. Reply to this message | Report message

New Mon 29 Oct 18 10:31   Slow PC - what checks do I do? - No FM2R

Because they get paid for doing it. Reply to this message | Report message

New Mon 29 Oct 18 13:54   Slow PC - what checks do I do? - Bobby

Cheers - will do further checks when I am home tonight. I do have a full backup - I backup to EDD every month or so and any of my common used files I keep in dropbox. One thing I discovered - my hard drive is 720Gb and it was only showing about 60GB free - on doing some checks I have now realised that the itunes phone backups I do , do not overwrite the previous one as I assumed it did. So I deleted all the iphone backups from 2017 backwards, keeping the more recent ones, and it freed up an extra 100Gb of space! Will be later tonight when I am back on it. Reply to this message | Report message

New Mon 29 Oct 18 14:20   Slow PC - what checks do I do? - No FM2R

Ah, then a major clean up and defrag is probably called for, Reply to this message | Report message

New Mon 29 Oct 18 21:46   Slow PC - what checks do I do? - Bobby

someone else told me to run a crystaldiskinfo program which i have done and it has came back Health Status Good. Reply to this message | Report message

New Mon 29 Oct 18 21:51   Slow PC - what checks do I do? - Bobby

Disk issue. - Maybe the hardware is failing. If you perform a chkdsk does it detect any errors? Does it complete? How do I do this? 2) have you installed anything in the timescale that you have had this issue? Not that i am aware of 3) Check your update history. Any failures in there? How do I do this? 4) Run Malwarebytes again. If it find anything for the second time, then that is a good place to start. Ran it again - nothing found 5) What anti virus/anti malware software do you run? The standard Windows 10 defender thingy 6) Check running programs again, ordered by disk usage (click on the total disk usage percentage). Anything noticeable? Disk currently running as low as 0%, System at 0.1%, RapportMgmtservice 0.1% are the highest! 7) Have you changed anything or has anything happened in the relevant timescale? Even if you think it unconnected? Not that I am aware of. Reply to this message | Report message

New Mon 29 Oct 18 23:44   Slow PC - what checks do I do? - smokie

Is it still running slowly, even though disk usage has dropped dramatically? Reply to this message | Report message

New Tue 30 Oct 18 19:24   Slow PC - what checks do I do? - T junction

>> 6) Check running programs again, ordered by disk usage (click on the total disk usage >> percentage). Anything noticeable? >> >> Disk currently running as low as 0%, System at 0.1%, RapportMgmtservice 0.1% are the highest! >> I would put money on Rapport. Had problems with it in the past. Try googling "rapport software issues" Reply to this message | Report message

New Tue 30 Oct 18 22:13   Slow PC - what checks do I do? - rtj70

>> I would put money on Rapport. I agree. I spend a lot of time trying to sort out a PC for a friend of my wife. I started by cloning the drive and tried to work out what on startup led the PC grinding to a halt. It was Rapport. But when it went wrong I had to revert to a previous restore point. In fact I actually ended up using a P2V copy on VMWARE because it was quicker. Last edited by: rtj70 on Tue 30 Oct 18 at 22:14 Reply to this message | Report message

New Tue 30 Oct 18 19:30   Slow PC - what checks do I do? - No FM2R

>>6) Check running programs again, ordered by disk usage (click on the total disk usage >>percentage). Anything noticeable? >> >>Disk currently running as low as 0%, System at 0.1%, RapportMgmtservice 0.1% are the highest! Does that mean the Pc is running better now? Reply to this message | Report message

New Tue 30 Oct 18 22:22   Slow PC - what checks do I do? - Bromptonaut

Santander pester me on a near daily basis to use Rapport. I tried it once and it turned my PC into a snail. Reply to this message | Report message

New Tue 30 Oct 18 22:28   Slow PC - what checks do I do? - Stuartli

>>tried it once and it turned my PC into a snail. >> I can second that. Best mate had a slow laptop and asked me to see if I could cure it. Turned out to be this Rapport banking app/utility or whatever. Once removed laptop back up to full speed, but best mate also still gets nagged to reinstall it. Reply to this message | Report message

New Wed 31 Oct 18 20:20   Slow PC - what checks do I do? - Bobby

So what is rapport? Is it just a program that I can uninstall without any worry? Reply to this message | Report message

New Wed 31 Oct 18 20:48   Slow PC - what checks do I do? - No FM2R

windowsreport.com/trusteer-rapport-windows-10/ I would uninstall it. If the problems do not improve you can always put it back. Reply to this message | Report message

New Wed 31 Oct 18 21:05   Slow PC - what checks do I do? - Bobby

just done that - will see what happens Reply to this message | Report message

New Wed 31 Oct 18 21:24   Slow PC - what checks do I do? - Haywain

"just done that - will see what happens" Your bank will call you to ask why you've withdrawn every last penny from your accounts ;-) Reply to this message | Report message

New Wed 31 Oct 18 20:21   Slow PC - what checks do I do? - Bobby

>>Does that mean the Pc is running better now? yes it does, cheers for your help. still incredibly slow running any itunes though on doing backups / syncs with my phone. Reply to this message | Report message