Motoring Discussion > Would you pay? Miscellaneous
Thread Author: TheManWithNoName Replies: 14
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 Thu 21 Dec 17 16:50 
 Would you pay? - TheManWithNoName
A colleague's daughter had to get two new tyres at her local fitter. She couldn't find her locking wheel nut socket so they used their own.
In the process, they broke theirs and are now charging her for the breakage!
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 Thu 21 Dec 17 17:08 
 Would you pay? - Stuartli
Tell them a two word phrase with the second word beginning with "off".

What a cheek.
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 Thu 21 Dec 17 17:10 
 Would you pay? - Zero
Cheek? no Assuming they did get the locking bolts off, and didn't damage them, then an additional charge is not unreasonable as its a customer induced problem incurring extra labour above the norm.

The correct process would have been to tell her to go away and come back when she has the key.
Last edited by: Zero on Thu 21 Dec 17 at 17:12
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 Thu 21 Dec 17 17:33 
 Would you pay? - R.P.
What Zero said really.
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 Thu 21 Dec 17 17:44 
 Would you pay? - Bromptonaut
>> Cheek? no Assuming they did get the locking bolts off, and didn't damage them, then
>> an additional charge is not unreasonable as its a customer induced problem incurring extra labour
>> above the norm.

I don't think there's too much of an issue over charging for extra time. But if their man breaks their tool in the process it's a bloomin cheek to charge the customer.
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 Thu 21 Dec 17 17:48 
 Would you pay? - Manatee
If it saved a £30 set of nuts she might be no worse off than if they had just hammered an old socket on and wrecked them, which is what usually happens.
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 Thu 21 Dec 17 18:09 
 Would you pay? - movilogo
If tradesmen broke their tools while working, they should claim it off their business insurance.
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 Thu 21 Dec 17 18:51 
 Would you pay? - MD
A bit on the fence here. Charging it won’t advance their rating too much! But I see their point.
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 Thu 21 Dec 17 19:22 
 Would you pay? - sooty123
I can see a charge for labour as they'd have to charge that. But not for the tool itself, that's down to the employee's error. I wouldn't pay for it.
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 Fri 22 Dec 17 07:55 
 Would you pay? - Cliff Pope
Of course the customer isn't reponsible for the cost of a garage's replacement tools.
Supposing the lift had broken down - is the customer responsible for that - £1000?
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 Fri 22 Dec 17 14:59 
 Would you pay? - Stuartli
>>But I see their point.>>

....and the point is?
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 Fri 22 Dec 17 17:10 
 Would you pay? - No FM2R
If they'd said "we'll do it for £x", then fair enough.
If they'd said, "we'll do it but you're responsible for the damage" then fair enough.

Without something like that. I think a bit of serious life getting is called for. Cheeky b******s.
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 Fri 22 Dec 17 18:40 
 Would you pay? - Robin O'Reliant
Who was it whose son got a bill from their driving instructor for a damaged tyre? I don't remember if we had an outcome.
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 Fri 22 Dec 17 19:34 
 Would you pay? - zippy
Mine.

Didn't have to pay.

Driving instructor got leery about it and sent abusive texts and campus rozzers got involved.
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 Sat 23 Dec 17 11:38 
 Would you pay? - Clk Sec
>>Would you pay?

Yes, sometime never...
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