>> I can't believe they wouldn't lay enough fibre
A single fibre cable laid by BT is likely to have many more cores than this single cabinet can currently use. Most of the fibre in the cable will therefore be classed as dark fibre - i.e. unlit.
Maybe you're right that only a few cards are fitted. When there's demand for another I'm sure they will fit it. But not for an extra customer of two. The installation obviously was a risk to begin with - i.e. maybe not enough demand.
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