CityLink seems like an old-style large firm, not one of these cut-throat semi-freelance outfits that manage to do it a bit cheaper, and shrug off the complaints, like a South London minicab outfit. Impeccable expensive van, and that obsolescent thing in the modern world, a unionized workforce.
That pattern of adversarial industrial relations doesn't fit the corner-cutting lumpen capitalism that has replaced old, essentially pre WW2 and resting on its laurels in exhaustion for a couple of decades after the war, British industry. The Europeans who were shattered during the war were able to recover quickly, a clean slate. The British sometimes seem not to have recovered yet.
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