We've done this on-line for the last two or three years with our debit card. They let us know quite a while before renewal is due, with a reminder at the last minute.
If it's a blip in the software someone in India will be looking at it while most of the UK is asleep.
Capita offshore most of their IT /Software development & support.
I have had no trouble renewing mine on line, in the past. NB I am up early to get a blazing 1.6 Mb/sec from TalkTalk as, after about 6pm I get less than 0.05 Mb/sec. The joys of copper wires and a carp provider! I see that York has gone onto 1 Gb/sec but I can't afford to move there!
Done it on-line for at least 5 years. No real problem, although I'm a bit curious as to why it does certain things.
Have you tried following through on the bit for those who don't know their licence number? For a normal domestic address, you'd only have one licence so you don't really need the number of it.
>>
>> To avoid possible problems if you no longer wish to renew.
>>
>>
I'm not an avid TV watcher, but my only non-renewal will be the year they cart me off in a box.
Oh I see - I was imagining something in the shape of a cricket bat. Of course, cricketers already refer to a hard-sided equipment case as a 'coffin', but it's usually so full of odd socks, rolls of bat tape, grotty towels and tubes of Ralgex that it would be hard to find room for a body as well.
The cricket reference works the other way too. I had to deal with many sudden deaths in my former life. Usual procedure was to turn out the mortuary van to the premises involved.
If removal was straightforward, a metal stretcher and a red blanket were used. More complex jobs like a winding staircase involved use of the ' cricket bag '. A zipped bag the size of a coffin with two handles at each end for carrying. Made things easier getting round corners !