Motoring Discussion > Motobility Legal Questions
Thread Author: walkingstick Replies: 16
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New Sun 23 Mar 14 16:46 
 Motobility - walkingstick
I wonder if anyone can advise me of what may be a problem.
I have a mobility car, for several years I no longer am able to drive myself.

My niece has been my care and driver, she may be moving home in the near future and no able to help, I may go into an old peoples home, if I hand the car back under these conditions, will I be penalised ?
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New Sun 23 Mar 14 18:27 
 Motobility - FocalPoint
Welcome, WS. I can't help with your question, but I hope you get an answer.

Perhaps a moderator might want to move this into the Motoring section.

kick ------>
Last edited by: VxFan on Mon 24 Mar 14 at 01:18
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New Sun 23 Mar 14 18:49 
 Motobility - No FM2R
I think you have no contractual right to do so, but they are typically sympathetic....

Read this from their website, it may help and has contact details......

Early cancellation of agreement

Under the Motability Scheme, you sign up to lease your mobility scooter or powered wheelchair for the full three years of your agreement (five years for some powered wheelchairs). In some circumstances you may have a valid reason for ending your agreement earlier than this. You’ll need to contact us to discuss this, either by phoning us on 0845 456 4566 or writing to us at:

Motability Operations
Specialised Mobility Team
410 Bristol Business Park
Coldharbour Lane
Bristol
BS16 1EJ

We’ll need to know the details of why you want to hand back your scooter or powered wheelchair, and whether you plan to apply for a replacement.

Once we’ve reviewed these details, we’ll let you know whether you are able to end your agreement early. If this is the case, we may charge an administration fee to cover these costs. If you paid an Advance Payment we may pay part, or all, of this back to you.

If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement, no refunds will be made to you, and you will be charged an administration free
Last edited by: No FM2R on Sun 23 Mar 14 at 18:51
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New Mon 24 Mar 14 08:44 
 Motobility - MJM
>>Perhaps a moderator might want to move this into the Motoring section.

kick ------><<

Just being curious here.

I assume that this post was not posted in motoring to start with and was moved by Vx fan?

How would walkingstick know where to look for replies?
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New Mon 24 Mar 14 10:31 
 Motobility - VxFan
>> How would walkingstick know where to look for replies?

By looking I would imagine. It's not as if there are that many sub forums to look through, unlike there are on other forums.
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New Thu 27 Mar 14 01:32 
 Motobility - VxFan
>> >> How would walkingstick know where to look for replies?
>>
>> By looking I would imagine.

Or, as quite often happens, never to return at all after asking a question.
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New Thu 27 Mar 14 10:39 
 Motobility - MJM
>>Or, as quite often happens, never to return at all after asking a question.<<

Maybe, just maybe, he returned to the forum, looked at where he had asked the question and couldn't find it.
Then, maybe, not being familiar with car4play or forums or internet in general, he thought to himself that his question had been ignored.
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New Thu 27 Mar 14 10:45 
 Motobility - Pat
Spot on MJM.

Pat
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New Thu 27 Mar 14 10:55 
 Motobility - VxFan
>> Maybe, just maybe, he returned to the forum

He hasn't. I checked before I posted.

--------------------------------------------------------
Date registered: Sun 23 Mar 2014 (0 weeks ago)

Last visited forum: Thu 1 Jan 1970
--------------------------------------------------------

The 1970 date is indicating that he never even stayed around long enough for it to update from the Unix timestamp.
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New Thu 27 Mar 14 11:23 
 Motobility - No FM2R
>>The 1970 date is indicating that he never even stayed around long enough for it to update from the Unix timestamp.

But long enough to write a post? So presumably long enough to visit a second time and assume it was deleted?

Equally, from a different computer without logging in, you'd never know whether he'd been back or not.
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New Thu 27 Mar 14 12:50 
 Motobility - VxFan
the question was in the "Introduce yourself" part of the forum for serveral hours before it was moved here. Unless he was on a different computer, the Unix timestamp would have updated if he'd returned to see if anyone had replied.

We can assume this, that or the other all we like, but at the end of the day I guess we'll never know.
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New Thu 27 Mar 14 12:54 
 Motobility - No FM2R
And I'm not sure what the alternative is without some kind of IM facility. Pity though.
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New Thu 27 Mar 14 13:01 
 Motobility - Focusless
Might be nice if a 'your post has been moved'-type email could be sent to the user's registered address, ideally automatically. It caught me out once in the early days; ended up emailing the mods.
Last edited by: Focusless on Thu 27 Mar 14 at 13:01
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New Thu 27 Mar 14 13:25 
 Motobility - Fenlander
If you take Mr F snr as an example....

He can use a PC but only just. He is a blue badge holder but not motability yet so could well ask a question about similar stuff on a random forum he found by googling. He has his IE set to delete history and cookies on exit so if he visited to see the answer he might just show as a guest.... similarly if he looked using the local library PC.

He has no understanding of forum "etiquette" and would be very puzzled that there should be discussion, comment or implied criticism of his failure to reply after seeing the answers.
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New Sun 23 Mar 14 20:07 
 Motobility - PeteW
In my experience, and in the circumstances described I consider it highly unlikely that Motability would penalise you for an early return. The worst you may suffer is the loss of your £250 return condition payment.
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New Sun 23 Mar 14 22:07 
 Motobility - R.P.
Contact your local CAB if you have any difficulty....:-) (declaring an interest)
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New Mon 24 Mar 14 07:39 
 Motobility - Mike H
I think it's unlikely that they would penalise you, yours cannot be a unique situation and I'm sure they'd be sympathetic. My mother had one, and they had no problems in their dealings with Motability.
Last edited by: Mike H on Mon 24 Mar 14 at 07:40
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