>> No, in this case a few weeks ago when I first raised it with the
>> service department, they were genuinely puzzled. In fact, as I stated a bit earlier, I
>> could only find two references about the subject on Google at that time and both
>> involved Passats in the States.
>
You are not looking hard enough, whilst not common its a well know issue on Golfs and Passats, and the Jetta is basically a Golf.
Rule two of any service department "Do it convincingly"
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