>>Rule No1 of any service department. Tell the customer - "There is no known problem of any kind - Every problem is unique." It does not just apply to the motor trade.>>
No, in this case a few weeks ago when I first raised it with the service department, they were genuinely puzzled. In fact, as I stated a bit earlier, I could only find two references about the subject on Google at that time and both involved Passats in the States.
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