The Sky broadband in Iffy Towers conked out last night.
A bit of tinkering led me to believe there was a problem with the phone line.
I don't like call centres, so with some reluctance I lifted the phone to contact Sky.
After pressing button one to tell them I was calling about broadband, there was the following recorded message:
"We are aware of a problem with the broadband at your exchange which should be rectified within four hours."
I don't know if they hit the target, but it was working again this morning.
On balance, I think I've received good service.
Breakdowns happen, but at least they informed me of what was going on and fixed it reasonably promptly, without me having to ask.
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That does sound like good service - yes things do go wrong with IT services.
It's lucky you don't have to pay for the call though - I bet otherwise it is an 0844 number.
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>The Sky broadband in Iffy Towers conked out last night.
Funny you should say that Iffy.
My Sky broadband was not working this morning. Sorted itself out about 10am.
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If its more than a local exchange, its invariably a BT issue!
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This was definitely BT Zero. The uplink LED on the router was flashing amber trying to establish a link. I managed to fix it by making another cup of tea.
I've been with Sky for a couple of years now and the service has been much more reliable than the company contract we had with BT. With BT I was forever having problems with their DHCP and, more often their DNS servers, going down.
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...The uplink LED on the router was flashing amber trying to establish a link...
So was mine, not that I knew what it meant, only that it didn't usually do it.
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A report on The Register this afternoon says that BT have had four different outages today affecting multiple ISPs.
www.theregister.co.uk/2012/06/21/bt_major_outage/
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I wonder if this is what impacted RBS/Natwest - something related? I can't login to Vodafone either. Probably not related...
BT working fine here all day. But I'm a bit outside London ;-)
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Good or bad service? - rtj70
